In a recent Retail Week feature, the future of parcel delivery was debated. The question was ‘Is click-and-collect killing home delivery?’ and the answer seemed to be ‘Almost’.
The article quotes research from Opinion Matters which found that 51% of users feel that home delivery is fundamentally inconvenient. In the hopes of receiving parcels on your own terms, many are taking advantage of click-and-collect services. In fact, fashion retailer Next reported that last year, 45% of online sales were delivered via click-and-collect channels. But 26% of people admitted that they did not order something because they did not want to wait for a home delivery, while 22% said they had not completed an order because they could not specify a delivery time of their choice.
Consumers shop online as it saves time and effort, a click of a mouse or swipe of a touchscreen beats hunting down a parking spot and waiting in a queue hands down. But where things get tricky is the connecting the parcel to the person. At present all of the current solutions focus on getting the person to the parcel and not the other way around. Home delivery currently is still linked to when the customer is there. As Doddle CEO Peter Louden puts it: “Home delivery is still the number one fulfillment method with customers, when it works,”
Our view at Pelipod is that home delivery should work ALL the time and our smart home-parcel boxes give today’s consumer the power to shop online, and the freedom to go about their days as they please – because, after all, online shopping is all about convenience.
Pelipod sits outside your home, ready to receive parcels at any time. Users simply provide a one-time secure code to any retailer at the online checkout, allowing couriers access to the pod upon delivery. Its in-built technology provides proof-of-delivery (with photographic evidence) and connects with the Pelipod Portal – a web and smartphone application – at all times to provide tracking updates, pick-up status and more.
The best part? Pelipod is available for a 60-day free trial. Sign up here.